theskinhub

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Free shipping on above order of Rs 199/-
Get 10% OFF on your first purchase. Use code Extra10
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Refund and Returns Policy

Last updated on Jul 13th 2024

No cancellations & Refunds are entertained

Return Policy:

  • Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

  • Time Frame: You have [number of days] days from the date of purchase to initiate a return. After [number of days] days, we may not be able to accept returns.

  • Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return your item.

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return Policy

Our focus is to satisfy our customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.


Disclaimer : Please read the below policy for return, exchange and refunds. 


Exchange 

In case of any problem or quality issue with the product, we will exchange the product. All you need to do is send us an email within 3 days of delivery. at info@theskinhub.in

Exchange of products will be accepted only if the products are returned in a saleable condition with the seal intact and the product in it’s original packaging, in an undamaged condition. Customers are responsible for any shipping costs as per location associated with returning the item for exchange. However, we will cover the shipping costs for sending the exchanged item back to you.

Return Policy 

We except the return within 5 days of receiving the order. The product should be in in it’s original packaging with the seal and in saleable condition. For the same contact us via email at info@theskinhub.in 

Refund 

In case of dissatisfaction from our services, clients have the liberty to cancel their product and request a refund from us. 

Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated, as per the Returns Policy, the refund amount is expected to reflect in the customer account within 15-17 days Business Days.

Payment options available to clients

• Debit Card
• Credit Card
• Cash on Delivery
• Net Banking
• Wallet    

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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